Shipping policy

Digital Product & Service Delivery Policy

 

As a provider of digital consulting services and resources, we do not ship physical goods. All of our offerings are delivered electronically.

 

1. Delivery Method

 

All purchased services and digital products (including, but not limited to, consulting packages, downloadable guides, courses, and custom reports) are delivered via one or more of the following methods:

  • Email: Direct links to access or download files, meeting confirmations, and communication will be sent to the email address provided at checkout.

  • Secure Client Portal: Access credentials for our secure client portal, where materials, recordings, and project documentation are stored, will be provided via email.

  • Direct Download: For immediately downloadable products, a download link will be available on the confirmation page after payment and sent via the order confirmation email.

  • Video Conferencing: Consulting and coaching sessions are delivered virtually via scheduled video conference calls (e.g., Zoom, Google Meet). Scheduling details will be confirmed via email.

 

2. Delivery Timeframes

 

  • Immediate Downloads: For self-paced courses and downloadable guides, access is typically granted immediately upon successful payment processing. An email with access details will follow within minutes.

  • Scheduled Services (Consulting/Coaching):

    • Initial booking confirmation and a link to schedule your first session will be sent within 1 business hour of purchase.

    • The service itself is delivered according to the date and time you select in the scheduling tool.

  • Custom Deliverables (Reports/Strategies): Delivery timelines for custom-developed materials will be clearly outlined in your service agreement or proposal, typically ranging from 1 to 10 business days after the initial discovery phase, depending on complexity. You will be kept updated on the progress via email.

 

3. Access and Technical Requirements

 

  • The client is responsible for ensuring they have the necessary hardware, software, and internet access to receive and utilize the digital products (e.g., a modern web browser, PDF reader, and stable internet for video calls).

  • If you do not receive your access email or download link within the stated timeframe, please check your spam or junk folder first. If the issue persists, contact us immediately at info@marcelleadrianna.com

 

4. Refund and Cancellation Policy

 

Please refer to our separate Refund Policy for details on cancellations and returns, as standard physical shipping return policies do not apply to digital goods and services.